Does A Longer Line Equal A Shorter Wait?



This is interesting. Here is a story from the NY Times about a Supermarket that has adopted Bank style lines for grocery store checkouts. Whole Foods is the one trying this and I would love to see it in action. For me the problem is usually that there are 15 registers but only 3 or 4 people working them.

I don’t see how this would speed up the line at all. But instead of there being 4 or 5 lines, everyone gets into one line and they are called upon with their cart similar to a Bank. I’ve waited pretty long in bank lines too, so again, the problem always comes down to how many people are manning the checkouts/tellers not how the line is formed. Am I right? What do you think?

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You enjoyed this blog for 5 years, but sadly now the ride is over. We decided to move the archives here for people who want to go back and revisit old posts and for new people to discover the blog for the first time!
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